Responsible Play Policy

This policy applies to everyone who plays a CediCash game and to everyone who works for, or on behalf of, CediCash: staff, agents and partners. It covers three things: who is allowed to play, the limits we build into the game ourselves, and what we do when play stops being healthy.

• Our games are for people aged 18 and over, and we do not market them to anyone younger. Age is verified before any prize is paid.
• We do not offer credit, loans or deferred payment for tickets. You cannot play with money you do not have.
• We publish the limits of the game and enforce them, rather than leaving the decision entirely to the player mid-play.
• We do not design screens to push more spending: no countdown pressure, no "play again" traps, no hidden charges and no encouraging language about chasing a loss.
• Every price is shown before payment, and every payment produces a receipt.
• Any player can stop campaign messages, close their account, or ask to be excluded. Support will do it without argument or delay.
• We treat a request for help as a request for help, never as a reason to restrict a player's entitlement to a prize already won.

Some protection is structural rather than behavioural. These limits are part of the game's own rules.

No one is asked to diagnose themselves. These are simply the things that, in practice, tend to come first.

• Spending more than you intended, or more than you would tell someone about.
• Borrowing money, or selling something, to buy tickets.
• Playing to recover money already spent.
• Hiding your play, or feeling anxious, low or irritable about it.
• Play crowding out work, family, school or sleep.

If you are worried about your own play, or someone else’s, contact player support at any time. You will be listened to, not sold to, and what you tell us is kept confidential.

• Support staff are trained to recognise a request for help and to act on it immediately, rather than redirecting the player into a sales conversation.
• Where spending patterns or complaints suggest harm, for example repeated complaints about spending, or an account exceeding the published caps, the account is reviewed and the player contacted.
• We do not use account data to target players who show signs of harm with more promotional messages. Promotional messaging is switched off for any account under review.
• Serious concerns, such as play by a person under 18 or play using someone else’s identity, are investigated under the Participant Code of Practice.

• Staff and agents must never encourage a player to spend more than they intended, promise a win, or describe play as a way to solve a financial problem.
• Agents who sell tickets must be able to explain how to stop, and must give the receipt every time.
• Breaches by staff or agents are handled as disciplinary matters.

Information used to support responsible play is personal information and is handled under our Privacy Policy and Ghana's data protection law. A request for exclusion or account closure is kept confidential and is not shared beyond what is necessary to operate it. If you believe we have handled your information badly, you can complain through the Complaints Procedure, and to the Data Protection Commission.