Delete your CediCash account

• Sign in to your account.
• Open Profile (your name or photo at the top of the page, or the Profile tab in the app).
• Scroll to Delete account and choose Delete my account.
• Read the summary, type DELETE to confirm, and press the final button.

The deletion happens straight away. You are signed out on every device.

If you have lost access to your account, contact player support from the email address or phone number registered on the account, and ask for it to be deleted. We will verify that the account is yours before we act, and confirm to you once it is done.

• Your sign-in: your email, phone number, password and Google or phone login are removed, so the account can never be used again.
• Your name, profile photo and chat handle.
• Your saved MoMo number and network.
• Your notifications, pending verification codes and password-reset requests.
• Your support chat history with our team.

CediCash runs a regulated game of chance. The law and our audit obligations require us to keep the records that prove every ticket and payment was genuine. These records are kept without your name attached to your profile, which is shown only as "Deleted user".

These records are kept only for as long as gaming, audit and legal obligations require, as set out in our Privacy Policy, and are then removed.

• Tickets you already bought cannot be refunded by deleting your account, and you will no longer be able to claim a prize with this account.
• If a payment is still being processed, or you have been selected in a draw and a prize may be owed, we will not delete the account until that is settled. Contact player support and we will handle it with you.
• Messages you posted in group chats may still show your chat handle in the group.
• You can sign up again later with the same email or number, but you will start as a new player with no tickets or history.